Shipping & Returns

Our Store offers fast shipping to worldwide. Generally, delivery time is about 4-15 business days. Orders will be shipped out within 48hours, once your order has been shipped, our customer service will send mail with tracking numbers to you. If you didn't get any info about your order, please feel free contact our customer service. We will check it.

Orders may be delayed for reasons:

1. Delivery Address is an unavailable address.
2. No contact number or contact number is incorrect.
3. Product current is out of stock.
4. The order is pending credit approval and verification.

Return and Exchange Policy

As a wholesaler and retailer, it's our business to maintain a longtime business relationship with clients.
Hope you can understand that we only accept returns for exchange or refund for the following reasons:
1. Shipping errors.
2. Damaged items.
3. Dissatisfaction (see details).

About "Dissatisfaction", we allow change size or exchange another style within 2 days, please don't forget to send us your name and order ID when you want to exchange different size or color. if the other item price is higher, you need to pay the extra fee and also have to pay a restocking fee, shipping fee. If return item, shipping costs, restocking fee, and a 20% non-refundable credit card charge is deducted from the credit amount.

Cancel Order Policy

If you want to cancel your order, please contact our customer service after you order within 6 hours, before item don't delivery. So sorry that we can't cancel the order when shipping them out. And 10% non-refundable credit card charge is deducted from the credit amount. Thank you for your understanding.


1. All exchange or return products must keep their original condition not worn, altered or washed, with all tags attached.
2. You must contact our customer service within 3days when you receive your item.

Hope we can understand each other. Any questions please mail us; we will attend to any matters and work together with you to resolve it.

ONEMIX - a self-owned sneakers brand born in 2013, established by ONEMIX E-COMMERCE CO., LTD. It involves the business of shoes' designing, developing, manufacture, sales, brand marketing, industrial upgrading supply chain service for a distributor and so on.

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